Our Heartist® Ethos
CREATING HEARTFELT CONNECTIONS
Heart meets artistry. Passion meets purpose.
Hospitality is fundamentally about people and our people are our greatest asset. Our long-standing commitment to our team members is embodied in our Heartist® ethos – the art of authentic, heartfelt connection – and brought to life by our strong employer brand and culture.
Our shared vision of hospitality unites our global community and fosters a culture of passion for service, empowering our teams to craft and deliver exceptional guest experiences while encouraging creativity and professional growth. Through our commitment, we attract people with passion, make them our greatest ambassadors, and create a culture where they choose to stay and thrive.
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Our Employee Promise
Be All You Are
We foster a diverse and inclusive culture that encourages autonomy and creativity. It empowers our team members to be themselves, to act and grow. This spirit of openness contributes to our culture of performance and innovation.
We recognize growing talent expectations for authenticity, and we actively encourage our Heartists® to bring their own personality, history, culture, and religion to the team. With more than 120 nationalities among our 380,000+ employees, we value and celebrate the diversity of our multicultural teams, and we are deeply committed to providing equal opportunities for each and everyone.
Grow and Create Your Path
Learning and development is integral to each Heartist’s® career journey with Accor, no matter their seniority or level of experience. Our culture of learning and self-fulfilment helps our Heartists® to become actors of their professional growth and serves as a genuine social elevator – honing skills and developing expertise throughout their career with us. This is embodied by our pioneering Accor Academy, training Heartists® across all aspects of hospitality for over 40 years.
With leading training plans and 19M+ hours of training delivered in the past five years, our extensive learning opportunities attract and retain talent, drive performance, and form the hospitality leaders of tomorrow.
Work with Purpose
We empower Heartists® to create heartfelt, memorable guest experiences, bringing purpose to daily work and making hospitality careers truly meaningful.
In tune with growing expectations for purpose-driven careers and values-driven employers, we provide sustainability training and initiatives such as volunteering programs that enable Heartists® to make a meaningful, personal contribution to building a more sustainable future.
Enjoy & Feel Valued
Caring for guests is what our Heartists® do every day, and we nurture them with the same dedication and personalized attention. We create an environment that promotes well-being, and we foster a culture of continuous listening to better understand our teams’ evolving needs.
We reward Heartists’® commitment and excellence with exclusive benefits and clear recognition for their work. Since 1989 our annual Bernaches Awards have celebrated outstanding individual and team performance. This culture of performance and recognition empowers our talent, making Accor a community where careers can flourish.
Explore Further
Drive Traffic
We attract guests with our portfolio of global brands, drive conversion through our seamless distribution, and retain our most valued guests and partners through ALL Accor loyalty and enhanced personalization.
Sustainable Growth
We grow our network sustainably by densifying core markets, expanding into emerging countries, capitalizing on fast-growing categories, and building an integrated ecosystem that constantly enriches our offer.
Innovate Constantly
By optimizing our model and transforming skills, organizations, and tools, we constantly leverage innovation throughout the Group to bring our vision to life and remain at the forefront of the industry.