Grandelites at a Glance

WE ARE PIONEERING THE HOSPITALITY OF TOMORROW

Bold leadership. Heartfelt
connection.

We are a world-leading hospitality group, a team of over 380,000 dedicated to the art of welcome. We have been designing new ways of experiencing the world for over 50 years.

Our trailblazing approach reaches far beyond the traditional hotel model as we lead the way in shaping the hospitality of tomorrow – making authentic connections, crafting exceptional experiences, creating value for our partners, and harnessing innovation for responsible growth.

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Pioneering the art
of responsible hospitality,
connecting cultures,
with heartfelt care.

WHAT DRIVES US

Discover the Accor Difference

These are the core elements that drive our success, build value, and create exceptional experiences for our guests.

Our Hospitality Ecosystem

At the forefront, always. Our diversified collection of brands, experiences, and services anticipates and meets guests’ new ways of living, working, and traveling.

An unrivaled brand portfolio: 45+ hotel brands across all segments from luxury to economy, plus extended stay, branded residences, and all-inclusive resorts.

A world of experiences: Our portfolio powers the industry’s richest offering of experiences: dining, wellness, meetings, events, services for travel professionals, and more. Supporting it all, a seamless booking platform and a loyalty program that builds lasting guest relationships.

Expert business services and solutions: Unique expertise and solutions to maximize performance, value, and growth for our business partners across all elements of operational management, distribution, loyalty, digital, and more.

Care comes first. We welcome everyone with openness and foster meaningful connections. We nurture a culture where inclusiveness, empowerment, and creativity thrive, and engage with our local communities to make a positive impact.

Our Heartist® culture: Heart + Artist – the concept that embodies our culture and our mindset. It means welcoming with heartfelt passion, sharing our uniqueness, and encouraging others to do the same.

Constantly learning: Our culture of performance is supported by leading training and development programs and a wealth of career opportunities. We empower people to grow, to feel free to dare, and to fulfil their potential.

Diversity in our DNA: With team members in all four corners of the globe, our open, inclusive culture celebrates diversity, welcomes everyone as themselves, and ensures equitable opportunities for growth.

Caring for communities: Our responsibility does not end at our hotels. We help our communities thrive by working with local actors to protect vulnerable people and accelerate economic and social inclusion.

Rooted in responsibility. We are embedding sustainability into everything we do with business solutions that create value for owners and hotels, enhance the guest experience, and positively impact our communities.

Operating sustainably: We are reducing our environmental footprint while maximizing performance by designing sustainably, optimizing energy consumption, preserving water resources, reducing waste and more.

Transforming our food model: We are reinforcing our actions and innovating to source responsibly and locally as well as reduce food waste, while offering healthy, delicious meals and promoting eco-conscious choices to our guests.

Stewarding our destinations: We collaborate with local communities to protect local culture and biodiversity. By promoting community-minded and eco-conscious experiences, we foster appreciation for the unique identity and environment of each destination.

Designed to thrive. We have built a robust one-of-a-kind business model to unleash our strengths and deliver maximum value for our partners and investors.

Calibrated for success: Our organization is balanced across geographies, segments, brands, and operating models (managed and franchised). We leverage our global presence with local know-how for maximum impact.

Built for innovation: Our asset-light model and leading expertise in operational management lets us deliver best-in-class support and solutions to drive business performance for our hotels and owners: digital, loyalty, procurement, design, distribution, and more.

Structured to grow: Our unique structure in two distinct divisions supported by a global shared platform ensures that each hotel has the right support. Focusing expertise, unleashing energies, and accelerating performance.

Financially disciplined: Our solid balance sheet and performance in line with our guidance reaffirms our strength and fuels our future.

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