Optimize Your Costs

POWERING OPERATIONAL EXCELLENCE

Operational excellence. Maximum performance.

Your success demands a complete ecosystem built for performance. We deliver powerful 360-degree solutions that optimize costs, streamline operations, and maximize returns. We harness our unrivaled global scale and deep local expertise, focused into two dedicated divisions to deliver the most tailored solutions for your needs.

From procurement and talent acquisition to cutting-edge technology and sustainable design, our expert teams provide personalized support at every stage of your project and for every aspect of your operations.

managed purchases per year

€ 0 B

Franchised Hotels

2 M

Solutions for Operational Excellence

Learn how we deploy a powerful range of tools, services, and scalable platforms – and our unrivaled hospitality expertise – to optimize your operations.

Your Procurement Solution

With Astore, our leading procurement organization and one-stop online platform, we deliver measurable value that directly impacts your bottom line – streamlining operations, generating cost savings, ensuring supply chain compliance and security, and meeting ESG standards.

You gain access to expert teams who negotiate the best market conditions with over 4,500 global supplier partners for 100% of hospitality needs, from daily purchasing to major construction and renovation projects, with personalized project support.

€3B+ managed spend worldwide
260 procurement experts
-35% average savings on F&B products

Attracting, Retaining, and Developing the Best People

Great hotels start with great people, and we deliver an exceptional talent pipeline. You’ll access our strong employer promise, attractive brands, and powerful global recruitment engine, with advanced assessment tools to streamline your hiring process. Our culture of performance and excellence also brings you talent management programs that enhance recognition, engagement, and retention, with our pioneering Accor Academy developing the skills your property needs to thrive.

10M visitors per year to Accor Careers website
19M+ hours of training over the 5 years
8.8/10 latest hotel employee engagement score

Cutting-Edge Tech Solutions

We streamline and enhance your operations with agile tech solutions that deliver measurable results: seamless guest technology from WiFi to in-room amenities, cloud-based PMS and POS systems for operational efficiency and reduced expenses, 24/7 expert support, direct connectivity to Accor's information network, and cutting-edge AI solutions for everything from marketing campaigns to food waste reduction. We secure your business environment with cutting-edge cybersecurity, customer data protection, and payment solutions that ensure compliance and guest confidence.

-35% operational expenses by automating routine tasks
2,000 viruses blocked every day

Expert Design & Operational Support

Our Design & Technical Services team delivers tailored expertise that optimizes your investment costs, streamlines your operations, and maximizes your asset value. You’ll receive comprehensive support throughout your hotel's lifecycle, from planning and design through construction monitoring, environmental integration, equipment selection, and successful opening.

Where Responsibility Meets Performance

Our sustainable solutions combine environmental responsibility with business value and owner support. We deliver an average of 20% utility savings, meeting ESG regulations while optimizing operational efficiencies and increasing long-term asset value.

You gain access to our leading in-house expertise, comprehensive tools, turnkey solutions, and world-class partnerships that drive growth and make sustainability a competitive advantage.

FROM VISION TO TRANSFORMATION

Novotel Bruges Centrum, Belgium

Through visionary design and close collaboration between owner, hotel team, design agency, and Accor’s Design and Technical Services team, an ambitious 2023 renovation created a new Novotel flagship – a future-ready hotel with higher guest satisfaction and a significantly reduced carbon footprint.

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SMART PROCUREMENT DRIVING PERFORMANCE

TRIBE Düsseldorf, Germany

This on-time, on-budget opening serves as a case study in how procurement choices create a solid foundation for long-term operational excellence. Accor’s procurement experts worked alongside the hotel team on hundreds of strategic decisions that support ongoing sustainability, efficiency, and profitability.
Used water goes to a recycling tank where it’s naturally cleaned by aerobic bacteria then used for irrigation. This effort has made the resort almost water self-sufficient, with 97% of water used returning to the land.

HUMAN TOUCH MEETS TECH INNOVATION

Accor’s Contact Centers

Offering global care, reservations, and hotel overflow automation, our Contact Centers serve guests everywhere and anytime, fostering trust and supporting our hotel partners. Over 1,200 advisors on five continents offer personalized human engagement as we leverage technology to ensure a seamless journey for guests.
We work with our clients to rethink catering to minimize waste, and our certified Carbon Calculator helps planners design and plan more sustainable events.

How We Drive Performance

Discover how our powerful tools, services, and scalable platforms unlock your business potential.

Designing & Building Success

From project conception to opening and beyond – learn how our experts accompany you every step of the way.

ALL grandelites

Discover the gateway to our hospitality ecosystem, merging one-stop booking and world-class loyalty.